Fifteen participants in the industry made a blow on the wrist or worse last month.
Solar Victoria manages the extremely popular solar home program of the state, which offers discounts and/or interest-free loans for legitimate households for installing solar modules, solar-hot water systems (including heat pump HOT water systems) and until recently for house batteries.
So far, more than 318,000 solar panel systems and more than 62,000 solar hot water systems have been installed. As with any state incentive system of this kind, there was poor behavior from a minority of the industry participants, and the agency was interested in blaming, thanking or suspending them as a whole.
His compliance activities include audits that aim to inspect a sample of five percent of all solar homes. The agency also carries out general retailers and installation tests and examines complaints about the system installation security submitted by consumers. In close cooperation with agencies such as Energy Safe Victoria and Worksafe Victoria to solve them.
June 2025 enforcement results
Enforcement measures in June 2025, in which retailers or installers from Solar Homes Programs or installers were violated against program conditions.
- Hanging of two hot water retailers from the program for the operation of the program and four hot water dealers for the exaggeration of the discounts.
- Suspension of a solar dealer for the ongoing high -pressure sales practices led by a disqualified director.
- Hanging of two solar installers for unsafe work in altitude practices and inadequate supervision of employees who carry out an installation.
- Warnings issued for people for non-conforming installations in the event of a solar impetor age.
- Two warning messages, which provide solar installers for unsafe work in altitude practices and inadequate supervision of employees who carry out an installation.
A suspension can take or remain in force for a certain period of time until Solar Victoria is fulfilled that the retailer/installer is the standards for the program and are able.
At the moment, more than 40 retailers have canceled their participation of Solar Homes programs based on investigations and/or or or security activities. Some stay on the list, others can return to the wrinkle at some point.
What to do if you have a complaint?
While the agency will act on consumer concerns regarding installation safety, it is not a one-stop shop for all symptoms with solar dealers and installers. For other concerns, Solar Victoria encourages the first attempt to work with the retailer in order to achieve a mutually acceptable solution.
Since the acceptance of the company is a new Energy Tech Consumer Code (NETCC), Seller1 approved, and it became violated against the code, a complaint can be submitted here.
However, this can lead to measures against the retailer, but does not mean that your problem is solved and a refund, compensation or fixed via other channels such as consumer matters Victoria or the Victorian Civil and Administrative Court (VCAT) must be pursued.
Depending on the type of complaint, there is also solar accreditation Australia. This accredited solar and battery system designer and installers. The SAA will examine technical non -complaints regarding applicable Australian standards, local, state/territorial and national legal requirements as well as its own requirements.
“Saa will try to ensure that the non -complaints are remedied efficiently and promptly by the person responsible,” says Saa.
There is another layer of the consumer for Australians who consider installing a solar energy and/or battery system. Solar quotes has a lot of confidence in the installers in our network and under our good installer guarantee when selecting an installer that we have called you, and you believe that your system was not installed on the promised specification. Solar quotes works with you and the installer to ensure that this is the case. If the fix is not delivered, we will oblige another installer to set things for you free of charge.
Footnot
- All retailers who work as part of Victoria’s Solar Home program must be sellers approved by NETCC. ↩
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